Process Issues

There has got to be some sort of explanation for why things are so infuriatingly stupid. Now, for example, last week I ordered a component from an online store, and I did not receive the complete order. In order to get the right item, you have to go through so many hoops, it's incredible. You see, since the item they sent was incomplete, I had to return the item via FedEx, which cost them more than the item to begin with. Then they would issue me a refund, so I could start the whole process over again. So, instead of instant gratification within a one week period, I now will probably have to wait a few months. I know we have processes in place in order to improve efficiency. But really, is this progress?? See ya.